See what your customers see when they try to cancel

Before you go — why are you canceling?

This helps us improve. Your feedback goes straight to the product team.

Reason-based offers

The right offer fires based on the cancel reason. Price-sensitive? Discount. Churning from inactivity? Pause offer. Switching? Win-back deal.

Fires in milliseconds

ChurnRecovery intercepts the cancel action before it completes. Zero latency, seamless UX. Customers never leave your product to see the flow.

Every click tracked

Save rate, offer acceptance by reason, revenue recovered, time-to-cancel. Your analytics dashboard updates in real time.

A/B test everything

Run multiple offer variants. Test discount amounts, copy, timing. Let the data decide what saves the most customers.

One line of code

Integrate with a single JS snippet or API call. Works with Stripe, Paddle, Braintree, and custom billing. Up in an afternoon.

Win-back sequences

Even when a customer cancels, ChurnRecovery queues a smart win-back email sequence for day 7, 14, and 30 post-cancellation.

// 1. Add the snippet to your cancel button handler
import { ChurnRecovery } from '@churnrecovery/js'

// 2. Initialize once
const cr = new ChurnRecovery({ apiKey: 'your_key' })

// 3. Intercept cancel attempts
cancelButton.addEventListener('click', async (e) => {
  e.preventDefault()
  
  const result = await cr.showCancelFlow({
    customerId: currentUser.id,
    planId: currentUser.plan,
  })
  
  if (result.action === 'saved') {
    // Customer accepted offer — apply it
    await applyOffer(result.offer)
  } else {
    // Customer canceled — reason is logged automatically
    await processCancel()
  }
})